Silver Q & A

1. Where can I learn more about FSA/HSA?

Visit our resources page for articles, guides, and videos that explain how FSAs and HSAs work, their benefits, and tips for maximizing your savings.

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2. Will I be charged for using Silver?

You can use Silver to find eligible FSA/HSA purchases and create claims without any upfront cost. Once your claim is ready to submit, you'll be asked to provide your bank information if you choose to have Silver send the claim to your provider. At that point, a 4% fee will be applied to the total amount sent to your insurance provider. The reimbursement will then be deposited directly into your bank account.

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3. How does Silver send eligible purchases to my provider and how do I get my money back?

Silver collects receipts on your behalf from the retailers, saves a picture of it, and fills out a digital pdf claim form for your provider. It then sends the claim form as an email, a picture of each receipt, and a cover sheet detailing each expenses and why it is eligible. Sometimes we need to fax the paperwork or print it out and mail it in. The provider will then process the claim, which can take up to 7 business days depending on their process and policies. Sometimes this takes longer if there is a long holiday break.

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4. Do I need to be signed into my accounts, like Amazon, while using Silver? Once Silver is connected to my account, does it automatically track new purchases and add them to my total FSA/HSA eligible reimbursements?

Yes, Silver will prompt you to sign into your accounts and then it will continue to track your purchases, looking for any eligible expenses.

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5.You are seeing everything that I am buying. What are you doing with that information?

Silver will see all purchases to determine what is eligible. Your personal data is securely stored in our database. We do not sell this data to anyone.

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6. Is Silver similar to Honey?

Yes, in fact, Silver is like Honey, but for healthcare.

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